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CVS Settles Consumer Protection Suit for $206,000

Monday, December 23rd, 2013
Issue 52, Volume 17.

RIVERSIDE - CVS Pharmacy Inc. has agreed to pay Riverside County $206,000 to settle a consumer protection lawsuit alleging pharmacists failed to properly consult with prescription drug customers, prosecutors said today.

CVS was sued by Alameda, Riverside and San Diego counties in 2012 after an investigation uncovered instances of pharmacists allegedly neglecting to conduct one-on-one consultations with patients receiving new medications or whose existing prescriptions had changed, according to the Riverside County District Attorney's Office.

The California Board of Pharmacy's rules require pharmacist consultations under such circumstances, prosecutors said.

D.A.'s office spokesman John Hall said undercover investigators "found Advertisement
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a number of instances where CVS pharmacies offered consultations by improper personnel and other instances where the pharmacies did not offer or did not provide the required consultations at all."

Patients or their representatives sometimes waive consultations when offered them.

Under the terms of the settlement, which was approved Friday by San Diego County Superior Court Judge Lisa Schall, CVS agreed to implement an internal compliance program and to pay $658,500 in penalties and investigative costs incurred by the counties.

Riverside County, where 45 CVS stores are located, will receive one- third of the settlement payout, Hall said.



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