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EMWD recognized by J.D. Power for customer satisfaction


Last updated 6/20/2018 at 4:11pm

PERRIS – Eastern Municipal Water District was recently honored with the prestigious J.D. Power and Associates award for the 2018 Water Utility Residential Customer Satisfaction Survey.

The study is in its third year and measures satisfaction of residential customers of utilities delivering water to at least 400,000 people. Satisfaction is gauged by measuring 33 attributes within six factors: delivery, price, conservation, billing and payment, communications and customer service.

EMWD ranked highest in customer satisfaction in the western region, which consisted of 12 states. The distric...

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