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Murrieta police and fire launch new CAD/RMS system


Last updated 9/13/2018 at 7:24pm

MURRIETA – According to the Murrieta Police Department and Murrieta Fire & Rescue, the city of Murrieta became a little bit safer Aug. 28.

The departments officially launched their new computer-aided dispatch and records management system and a new fire station alerting system that morning.

The cost for the new CAD/RMS system is $1.8 million, and funds were raised through the collection of developer impact fees and federal-seized asset forfeiture funds.

No taxpayer general fund monies were used in the purchase.

According to a press release issued by Murrieta Police, the system transition is a part of a four-year capital improvement project and replaces a “system (that) was antiquated and did not meet the collective needs of both departments due to its inability to adequately abstract accurate and timely data.”

The new system, made by Tri Tech Software Systems, has crime mapping and analytics which will be utilized to prevent and solve crime more effectively and efficiently.

“The implementation team consisting of the Tri Tech staff, our consultant and personnel from several city departments was a collaborative team effort,” Murrieta Police Department Chief of Police Sean Hadden said. “The entire team worked diligently over the past several years with the goal of improving public safety in the city, and we believe this goal was achieved.”

The departments said the system “increases efficiency and public safety service levels by electronically transferring information captured by the dispatcher from the caller and sends it immediately to the personnel in the field through the mobile computer in the police units and fire engines. Original call information can now be populated directly into the police or traffic collision report forms.”

They said the system is expected to improve medical response times by seconds, possibly minutes, because the new CAD/RMS is integrated with the Phoenix G2 Fire Station Alerting System.

Tri Tech also has a CAD-to-CAD interface with American Medical Response units.

“We are excited about the improvement in both the response times and service delivery to the community,” Murrieta Fire & Rescue Deputy Fire Chief David Lantzer said.

The new system includes an integrated mapping module which directs first responders reliably to the correct call location and the quickest route to the location. The mapping layers will also take first responders to the front door locations within large multi-unit apartment complexes. Emergency utility shut-off and fire hydrant locations are now available to firefighters using the mapping module.

Information is now more readily accessible to officers and firefighters in the field at their fingertips by way of either their mobile computer in the vehicles or even their mobile devices with the use of a cellphone app. They said that feature will be integrated in the coming months.

Together, the Station Alerting System and the CAD-to-CAD interface allow for information from 911 callers to alert fire and AMR personnel in real time as information is being received.

Previously, the processes required dispatchers to separately contact dispatch fire calls and send AMR after the 911 call is completed.

The departments said that in many of these medical aid calls, seconds can make a vital difference in the saving of a life.

According to the press release, the search for a new CAD/RMS vendor began in 2014, led by consultants Winbourne Consulting, and a Project Implementation Team was formed with key staff members from the police, fire and rescue and information technology services departments.

In late 2015, five different vendors submitted formal proposals and conducted lived demonstrations with the departments. By the summer of 2016, the team had narrowed down the choices to three vendor finalists.

In the end, the Project Implementation Team unanimously selected Tri Tech Software Solutions for the project.

Submitted by the Murrieta Police Department.


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